Terms of Service

1. Who these terms are between

These terms are an agreement between Quorum Technologies GmbH, a company registered in Switzerland under number CHE-196.262.518, with its registered office at Heumattstrasse 18, 8906 Bonstetten, Switzerland ("Quorum", "we", "us"), and the organisation that subscribes to the Services ("Customer", "you").

The Services are provided for business use. They are not offered to consumers, and you confirm you are entering into this agreement in the course of a trade, business, or profession.

By creating a workspace, accepting an invitation to one, or using the Services, you agree to these terms. If you are accepting on behalf of an organisation, you confirm you have authority to bind it.

2. What the Services are

Quorum turns documents your organisation already holds into short spoken briefings for the people attending a meeting.

In outline, the platform:

• reads basic calendar information from your connected Microsoft account, limited to the Calendars.ReadBasic.All permission;
• searches document storage you connect — currently SharePoint, OneDrive, Dropbox and Google Drive — to find material relevant to a meeting;
• shows you what it found so you choose which documents are used;
• generates a written briefing per attendee using third-party language models;
• renders each briefing to audio using a fixed pool of pre-made synthetic voices licensed by us; and
• stores the resulting episodes in your workspace for playback.

Quorum does not clone anyone's voice. All narration uses pre-made synthetic voices from our licensed pool. The Services do not offer voice cloning, voice capture, or imitation of a real person's voice.

We may change, improve, or discontinue features. Where a change materially reduces the functionality you are paying for, we will give you 30 days' notice and you may terminate the affected subscription for the remainder of its term with a pro-rata refund.

3. Your workspace, your users

A workspace belongs to the Customer, not to the individual who created it. You are responsible for who you invite, what permissions you give them, and what they do with the Services. Administrators can remove users and reassign ownership.

You must keep credentials secure and tell us promptly at security@quorumtech.ch if you believe an account has been compromised.

4. Your content, and what we may do with it

"Customer Content" means everything you or your users put into the Services or connect to them: meeting details, goals, uploaded files, documents reached through your connected storage, attendee names and email addresses, and anything else you supply.

"Output" means the briefings, scripts, show notes, audio episodes and other material the Services generate for you. Who owns Output is a harder question than who owns Customer Content, so it has a section of its own: see clause 5.

As between us, you retain all right, title and interest in Customer Content and we claim nothing in it. This clause sets out the narrow permission we need in order to run the Services for you, and nothing beyond it.

4.1 The licence you give us

You grant us a non-exclusive, worldwide licence to host, copy, transmit, process, adapt for technical purposes, and display Customer Content solely to provide, secure, support, and troubleshoot the Services for you, and to comply with law. This licence ends when the content is deleted, except for backups awaiting expiry under our retention schedule.

4.2 We do not train on your content

We do not use Customer Content or your Output to train, fine-tune, or evaluate any general-purpose model, and we do not contribute it to any shared or public dataset or benchmark. We will not do so unless you opt in in writing, separately from these terms.

Our model and speech providers are engaged under terms that prohibit them from training on data we send. See the Privacy Policy for the current list.

5. Who owns the Output

This clause is written carefully, because copyright law does not answer this question the same way in every country you may operate in.

5.1 What we promise

As between you and us, you own the Output generated specifically for your workspace, to the fullest extent such rights exist and can be held.

To the extent any right, title or interest in Output vests in us or our personnel, we assign it to you, now and in future, with no further payment.

To the extent such an assignment is ineffective, prohibited, or the right never arises under the applicable law, we grant you an exclusive, worldwide, perpetual, irrevocable, transferable and sublicensable licence to use, reproduce, adapt, edit, distribute, publish, perform, communicate to the public, and otherwise exploit that Output for any lawful purpose.

5.2 What we do not promise

We do not warrant that Output is protected by copyright, or that you can stop others from using similar material.

This is not a limitation we have invented. In several jurisdictions, material generated by an AI system without sufficient human authorship may not attract copyright at all. Whether any particular episode is protected depends on the law where you seek protection and on how much human creative input went into it. What we can control is that we do not stand between you and whatever rights do exist, and clause 5.1 is drafted to achieve exactly that.

We also do not warrant that Output is accurate, original, or free of similarity to third-party material. See clause 7.

5.3 What we keep

We retain all right, title and interest in the Services themselves: the software, APIs, model orchestration, generic prompts and templates, evaluation and security tooling, documentation, and every improvement to them. Nothing in these terms transfers any of that to you.

We may compile aggregated, anonymised statistics about how the Services are used — volumes, performance, error rates — provided they do not identify you, your users, your attendees, or the content of any meeting. We may use those to operate and improve the Services.

6. What you must not do

You must not, and must not permit anyone to:

• connect storage, upload documents, or name attendees without the rights and permissions to do so;
• use the Services where doing so would breach a confidentiality obligation you owe to someone else;
• generate content that impersonates a person or organisation, falsely implies endorsement or affiliation, or is designed to deceive;
• attempt to use the Services to identify, profile, or make decisions about individuals in a way that produces legal or similarly significant effects for them;
• reverse engineer, scrape, or attempt to extract model weights, prompts, or training data from the Services;
• resell or provide the Services to a third party except as expressly agreed;
• circumvent usage limits, security controls, or tenant boundaries; or
• use the Services unlawfully, including in breach of data protection, export control, or sanctions law.

We may suspend access without notice where we reasonably believe there is a security risk, unlawful use, or a risk of harm to others. We will tell you why as soon as we reasonably can, and restore access once resolved.

7. Accuracy, and what the Output is for

Briefings are generated by AI and can be wrong. They may misstate a figure, omit something important, or state something with confidence that is not supported by the underlying documents.

The Services are a preparation aid. They are not a substitute for reading the source material where it matters, and they must not be relied on as legal, financial, medical, or other professional advice. Decisions of consequence should be checked against the underlying documents, which the Services always identify.

You are responsible for reviewing Output before circulating it, publishing it, or acting on it.

8. Your obligations about other people

This clause matters more than its length suggests.

The Services generate a briefing for and about each attendee of a meeting. Attendees may include people outside your organisation who have no relationship with Quorum and have never heard of us.

You confirm that:

• you have a lawful basis, and have given any notice required, for the personal data you put into the Services — including attendee names and email addresses, and personal data contained in the documents the scan reads;
• you have the right to have that material processed by us and by our subprocessors, including transfers outside your country;
• where you connect an organisational document store, you are authorised to do so and to have its contents searched for this purpose; and
• you will tell the people concerned, in your own privacy notice, that you use Quorum to prepare briefings from company documents.

We provide the tooling. You decide whose data goes into it.

9. Fees

Fees, billing cycle, and plan limits are as set out in your order or on our pricing page. Fees are exclusive of VAT and other taxes, which you pay in addition where applicable.

Invoices are payable within 30 days. We may suspend the Services for non-payment after giving 14 days' written notice and an opportunity to cure.

We may change prices with 60 days' notice, effective from your next renewal.

9.1 Trials

We do not offer a free trial as standard. Where we give you one specifically, or where you use a promotional code we have published, that trial runs on the terms stated with it and converts to a paid subscription at the end unless you cancel before it does.

9.2 Renewal

Your subscription renews automatically at the end of each billing period, monthly or annually depending on the plan you chose, and keeps renewing until you cancel.

9.3 Changing or cancelling

You can cancel at any time, and cancelling stops the next renewal rather than ending the subscription on the spot. The Services keep running to the end of the period you have already paid for.

To change or cancel a plan, message us through the support assistant in the product or email support@quorumtech.ch.

9.4 Refunds

If you cancel within 7 days of a payment being taken, we refund that payment, less the briefings generated during the period it covers, charged at the per-briefing rate for your plan on our pricing page. If more has been used than the payment covers, no refund is due and we will not invoice you for the difference.

After those 7 days, fees already paid are not refundable. Two things in these terms override that and give you a pro-rata refund regardless: a material reduction in functionality under clause 2, and the service level remedies in clause 14.1.

9.5 Quorum Partners

Some organisations get the Services as part of a wider engagement with us, such as custom work we have built for them, rather than by subscribing to a plan themselves. That engagement makes them a Quorum Partner.

If that is you, this clause does not apply. The agreement covering your engagement sets what you pay, when you pay it, and what happens if either of us ends it, because the Services are one part of something larger rather than the whole of what you bought. Everything else in these terms still governs how you use the Services.

10. Term, termination, and what happens to your data

This agreement runs for the subscription term stated in your order and renews automatically for equal periods unless either party gives 30 days' notice before the end of the current term.

Either party may terminate immediately if the other commits a material breach that is not cured within 30 days of written notice, or becomes insolvent.

On termination:

• your workspace becomes inaccessible;
• you may export your Output for 30 days after termination, after which we delete it;
• deletion follows the retention schedule in our Privacy Policy, including the time it takes for data to age out of encrypted backups; and
• clauses that by their nature should survive (ownership, confidentiality, liability, indemnities, governing law) do survive.

11. Confidentiality

Each party will protect the other's confidential information with at least reasonable care, use it only for this agreement, and disclose it only to personnel and subprocessors who need it and are bound to equivalent terms.

This does not apply to information that is public through no breach, was already known, is independently developed, or must be disclosed by law — provided that, where lawful, the disclosing party is given notice first.

Customer Content is your confidential information.

12. Security

We maintain an information security programme designed to protect Customer Content against unauthorised access, loss, alteration and disclosure. It includes access control on least privilege, authentication, encryption in transit and at rest, tenant isolation, vulnerability management, logging and monitoring, subprocessor oversight, incident response, and backup and recovery.

File contents are encrypted at rest with a per-file key, wrapped by a per-tenant key, which is in turn wrapped by a root key held in our secret management. Ending a tenancy destroys the tenant key, which renders that tenant's stored files unrecoverable.

13. Data protection

Where we process personal data on your behalf, we do so as your processor and the Data Processing Addendum at quorumtech.ch/legal/dpa applies and forms part of this agreement. Where the DPA conflicts with these terms on the processing of personal data, the DPA prevails.

We process personal data about your administrators and billing contacts as a controller for account administration, security, and billing, as described in our Privacy Policy.

14. Warranties

We warrant that we will provide the Services with reasonable skill and care and in accordance with their documentation.

Except as expressly stated, the Services are provided "as is". We do not warrant that they will be uninterrupted or error-free, that Output will be accurate or fit for any particular purpose, or that Output attracts intellectual property protection.

14.1 Service levels

We do commit to service levels, and they are set out in our Service Level Agreement, which forms part of these terms.

In summary: where a briefing was requested early enough for us to prepare it, we commit that it arrives before the meeting it was prepared for, and where one does not, it is not billed and does not count against your monthly allowance. "Early enough" is defined in that agreement, because a briefing requested minutes before a meeting cannot be generated in time and we will not pretend otherwise.

We publish our own availability measurements on our status page. We do not commit to an availability figure in this agreement. If you need one, we will agree it with you separately.

The remedies in the Service Level Agreement are your exclusive remedies for a failure to meet those levels. The "as is" wording above is subject to it: where that agreement makes a commitment, the commitment governs.

15. Indemnities

You indemnify us against third-party claims arising from Customer Content, from your instructions, from your lack of rights or consents in the material you supply, or from your use of the Services in breach of these terms.

We indemnify you against third-party claims that the Services themselves, excluding Customer Content and material you selected, infringe that party's intellectual property rights. This is conditional on you notifying us promptly, giving us control of the defence, and cooperating reasonably.

If the Services become subject to such a claim, we may procure the right to continue, modify them, or terminate the affected part with a pro-rata refund.

16. Limitation of liability

Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.

Subject to that, neither party is liable for indirect or consequential loss, or for loss of profits, revenue, goodwill, anticipated savings, or business interruption.

Subject to that, each party's total liability under this agreement is limited to the fees paid or payable by you in the 12 months before the event giving rise to the claim.

That cap does not apply to: your payment obligations; either party's indemnity obligations; or wilful misconduct.

Liability arising out of data protection sits inside the cap, and so does liability for breach of confidentiality. Both are limited in the same way as everything else, apart from the liabilities that cannot lawfully be limited and the exclusions listed immediately above.

17. Changes to these terms

We may update these terms. For changes that materially affect your rights, we will give 30 days' notice by email or in the product. Continued use after they take effect means you accept them. If you do not, you may terminate before they take effect and we will refund the unused portion of any prepaid fees.

18. Governing law and disputes

These terms are governed by Swiss law, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods.

The courts of Zurich, Switzerland have exclusive jurisdiction, save that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information.

19. General

This agreement, with the DPA and any order, is the entire agreement between us and replaces anything said before. Nothing in it excludes liability for fraud.

You may not assign it without our consent, not to be unreasonably withheld. We may assign it to an affiliate or in connection with a merger or sale of the business.

If a provision is unenforceable, the rest continues in force.

Neither party is liable for failure to perform caused by events beyond its reasonable control, except payment obligations.

Given your written consent, we may name you as a customer and use your logo on our website and in our sales material. You can withdraw that consent at any time and we will stop. We will not name you without asking first.

Contact

Quorum Technologies GmbH · Heumattstrasse 18, 8906 Bonstetten, Switzerland · CHE-196.262.518 · legal@quorumtech.ch